Knowing what a platform keeps about you should not take a law degree, so Lucky Spins sets it out plainly. This page covers what we collect, why, how long we hold it and what you can ask us to do with it. By using the platform, you accept what is described here.
We are the operator, White Star B.V., and running a casino account means we hold real data about you. Unlike an information site, we process registrations, deposits and withdrawals, so the picture here is fuller than a simple visit would need. What we gather exists to run the account, meet our licence terms and keep the platform secure.
What we collect
The data we hold falls into a few groups, and behind each one sits a reason. Some of it is what you give us at registration. Some appears when money moves onto the account and off again. And some arrives automatically from your device the moment you connect.
The main categories are these:
- Account data, such as name, date of birth, email and address given at registration
- Verification documents required under our KYC and anti-money-laundering obligations
- Transaction records for deposits, withdrawals and play history
- Technical data, including IP address, browser type, device information and pages visited
Why these in particular? Verification documents are kept because the licence and anti-money-laundering rules require them, not by choice. Technical data keeps the platform running and secure. Nothing here is gathered to build a picture of you beyond what running the account needs.
How we use your data
Your data is not sold, not rented, and never passed to advertisers. It stays where it belongs: the account runs, payments go through, legal and licence obligations are met, and when you contact support, you get a reply. Outside partners, such as the payment facilities provider Privado Ltd. in Cyprus, receive only the part their task requires.
Cookies keep the platform working and hold your preferences between visits. They are small text files stored on your device, and they can be switched off in your browser settings at any time. Two further points are worth noting:
- Our cookie handling covers the types of cookies and how to manage them
- Clicking a link to an external site takes you under that operator’s own policy, which we do not control
Read an external operator’s terms before leaving personal information there, since their handling of data is beyond our reach.
Storage, security and retention
Data sits on servers with restricted access, and all traffic between your browser and the platform runs over SSL encryption. Verification and transaction records are kept for as long as the law and the anti-money-laundering rules require, which sets a minimum period we cannot delete before. After that period, records are removed from our systems.
This retention is a legal obligation rather than a preference of ours. It is the same rule that lets the platform answer a regulator or an audit if asked. Where data is no longer needed and no rule requires keeping it, it is deleted.
Your rights
You hold real rights over your own data, and you can use them by contacting us:
- Request access to the data we hold about you
- Ask us to correct inaccurate details
- Request deletion from our records, subject to anything we must keep by law
- Ask how your information has been handled
We deal with each request within a reasonable time. In Canada, personal data held by a private-sector operator is governed by federal privacy law, and if you believe your data has been handled poorly, you can raise the matter with the Office of the Privacy Commissioner of Canada.
Changes to this policy
This page changes when our practice or the applicable rules change. The date of the last revision sits at the top, so you can see at a glance how recent it is. A look every six months is plenty to stay informed.