These terms cover the use of Lucky Spins, and by opening an account you accept them. They are written to be read, not buried in fine print, because a player should know the rules before the first deposit. If any point is unclear, our support team is glad to explain it.
The service is provided by White Star B.V., a company registered in Curacao under number 153150, under a licence from the Curacao Gaming Control Board number OGL/2023/159/0076. The platform is for people aged 19 and over, or the legal gambling age in your province, and whoever opens an account confirms they meet that condition.
Your account
One player may hold one account, and its details must be accurate and kept up to date. Wrong or incomplete information can delay withdrawals or lead to a frozen account, so it is worth filling everything in carefully at the start. An account is personal and may not be handed to anyone else to use.
To meet the licence terms, we verify your identity at registration or during account checks. The documents involved and the whole process are explained on the page dealing with how we handle data. Verification protects your account as much as it protects the platform.
Deposits and withdrawals
Deposits and withdrawals run through the payment methods shown in your account. A withdrawal may be preceded by verification if it has not been done already, and this is part of the procedure the licence requires. Processing times vary by method, and we work to keep them as short as we can.
A few points apply to all payments, and they are worth knowing in advance:
- Withdrawals are generally paid back to the method used for the deposit
- Funds must come from a legitimate source, which is an anti-money-laundering requirement
- Where something is unclear, we may ask for further detail before a payment goes out
We do not charge hidden fees on withdrawals, and any charges from a payment method itself are shown before you confirm. If a payment is held up by a check, we tell you rather than leave you guessing.
Bonuses and promotions
Any bonus comes with conditions, such as a wagering requirement and a validity period, and these are stated with each promotion. The full terms of a campaign live in your account and take precedence over any promotional line. The bonus terms page sets out the principles, and it is worth reading them before taking a bonus.
Bonus abuse, such as using several accounts to claim the same benefit, can lead to the benefits being withdrawn. This does not touch ordinary play, only arrangements built solely to game the terms. A player who plays it straight will not run into it.
Liability and closing an account
We answer for the platform under the terms of the licence, but we cannot answer for outages caused by your own device, your connection or a third-party service. Keep your login details to yourself, since actions taken on an account are the responsibility of its holder. Where an obvious technical error occurs, we reserve the right to correct the transaction.
You can close your account at any time through the account tools or by contacting support. We in turn may close or freeze an account where the terms are broken or illegal activity is suspected, and in that case we give the reason as far as the law allows. Any remaining lawful balance is returned when the account is closed.
Responsible gambling and applicable law
Gambling can be addictive, and if you need help, free support services are listed on the responsible gambling page. The deposit limits and self-exclusion tools in your account can be used at any time. The service is for people aged 19 and over, or the legal gambling age in your province.
In Canada, gambling is regulated province by province, and a Curacao licence is not a Canadian or provincial one. Ontario runs its own regulated market through iGaming Ontario, and Lucky Spins is not registered under that regime, so checking your own position is your responsibility. Questions about these terms can be sent through our contact channels.